​Frequently Asked Questions: Water Meters and Usage Updated from the City of Hitchcock

Frequently Asked Questions: Water Meters and Usage Updated
Why are they changing out the meters?
The water meters were changed out due to the severe under performance of the previous meter product that was installed. The previous meter had been installed 12 years prior and were more than 60% inaccurate. The city had no choice but to make a decision based on the decline of the utility revenues and due to increased amount of failing meters. Prior to the start of the changeout, the number of meters that were not transmitting information had surpassed 800. This resulted in the inability to collect data relative to usage, consequently forcing a manual monthly read.
When is my water meter being changed out?
The meter installation company has a route in which they are matriculating throughout the city. They are going in numerical order based on the first 2 digits of your account number. Currently to date, there have been 2,178 meters have been changed. We are 75% through the project.
How do we log in to see usage?
The customer portal is named EYE ON WATER. You can access it at HTTPS://EYEONWATER.COM/SIGNUP
How do you set us alerts in case of a leak?
When you sign up your account via the portal, if you follow the instructions, you will be able to set up any alert of your preference.
When will all the meters be changed?
The project will conclude by end of March, first of April.
How are meters read?
The project will utilize Badger® water meters connected to the Badger Advanced Metering Analytics (AMA) system called BEACON. This system will utilize cellular technology to capture the water meter data. The electronic meters will provide information, such as gallons used per hour, reverse-flow indication, and other operating data not typically available from traditional mechanical meters and registers. The electronic meters will also eliminate measurement errors due to sand, suspended particles, and pressure fluctuations.
The project complies with the Ultrasonic and Electromagnetic water meter standard, ANSI/AWWA C715-18, issued by the American Water Works Association (AWWA). The AWWA standard supports the electromagnetic and ultrasonic water meter technologies that enable water utilities to reduce unaccounted water loss and to read water usage consistently at a high level of accuracy.
Is there an app we can use to review information about our account?
YES. Once the meters are installed, and the AMI network is online, customers will have access to Badger’s Eye on Water online portal and smartphone app. This app will allow customers to view, manage, and track their water usage in near real-time. More information for accessing the customer portal will be available during project implementation.
HTTPS://EYEONWATER.COM/SIGNUP
How does the City of Hitchcock measure the water usage?
Water usage is measured by thousand gallons, not by the hundreds.
What is the average monthly usage?
The average monthly usage is 3,000 - 4,000 gallons per month.
What can cause the water usage to fluctuate?
Holidays - people at home from school or work, family visiting, and entertaining during the holidays will increase usage
Swimming pools - refilling a pool to replace evaporated water
Grass and plants - watering your yard, plants, or gardens
Cold months - constantly running your water to prevent your pipes from freezing

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